Customer Privacy Statement
At LendUSA LLC, dba Regency Mortgage hereinafter referred to as Regency Mortgage, we put our customers first and take pride in offering our customers financial services that meet their individual needs. We appreciate the trust our customers have in Regency Mortgage and place the highest priority in our customer’s privacy. As a Regency Mortgage customer, you can count on responsible treatment of any personal information you share with us.
Your business is important to us, and we’re committed to providing you with the best service possible. To do that, we use, collect, and retain information about you and your account to keep you informed about the many financial services, products and benefits available to you as a Regency Mortgage customer- and to provide you the ability to manage your finances most effectively.
Maintenance of Accurate Information
Regency Mortgage has established procedures to ensure our customer’s financial information is accurate and complete in accordance with reasonable business standards. We also pledge to respond to requests to correct inaccurate information in a timely manner.
Limiting Employee Access to Information
Each Regency Mortgage employee understands that all customer information is considered private and privileged and is to be used only solely for the purpose of providing you with the finest service available. Access to personally identifiable information about you is limited to those employees who have a specific business reason to know such information. Our employees are educated and trained on the importance of confidentiality and privacy of customer information.
Restrictions on the Disclosure of the Account Information
Regency Mortgage pledges not to reveal specific information about your accounts, or other information that would personally identify you to those outside the Regency Mortgage organization for their independent use unless: 1). The information is necessary to help complete a transaction you requested; 2). You request or authorize the information to be revealed; 3). The disclosure is required or allowed by law; or 4). The information is provided to a reputable credit bureau or similar information-reporting agency.
Maintaining the Customer’s Privacy in Business Relationships Outside our Organization
Regency Mortgage does not release specific information about customer accounts or other personally identifiable information to unaffiliated third parties for their independent use. We expect the companies that we select as our business partners to honor our privacy principles in handling our customer information. It is sometimes necessary to provide personally identifiable information about you to a third party outside our organization. Some examples are when we hire a vendor or service company to prepare your account statements or to provide support for one or more of our products or services. When we work with outside businesses or companies, these vendors agree to safeguard your personal and confidential information and these vendors must abide by applicable law.
The Information That We Collect
We collect nonpublic personal information about you from the following sources:
Nonpublic Personal Information and Former Customers
We do not disclose nonpublic information about former customers, except as permitted by law.
Disclosing Our Privacy Commitment to our Customers
At Regency Mortgage, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Regency Mortgage protects your confidential information please contact us:
800-646-5626 or write us at
26 Londonderry Turnpike Hooksett, NH 03106