About Us

Regency Reverse, a division of Regency Mortgage Corp.is a New Hampshire company, owned by local people, committed to New Hampshire, Maine, Massachusetts, Connecticut, and Florida senior homeowners.

 

Celia Black

Celia has been in sales, marketing and public relations since 1974.  She began her career with fortune 500 giant, Procter & Gamble as that firm's first female account executive in the Boston sales region and later in P&G's Southern California sales region.  She later  became a managing partner in a Ventura California advertising & promotion business, for another thirteen years.  Celia’s sales and public relations positions brought her into the elder care industry as a marketing, community relations and admissions director.  Her enjoyment of networking, sales, marketing and public relations brought her to the reverse mortgage industry where she has built a reputation of dedication and benefit to her seniors clientele.  As Regency Mortgage Corporation's Reverse mortgage planner and marketing specialist, Celia's business acumen and know how is in assisting and guiding senior homeowners through the reverse mortgage process, helping them remain where they are happiest, in their own homes.

Mission Statement

It is the expressed mission of Regency Reverse to inform and educate senior homeowners residing in New Hampshire, Maine, Massachusetts, Connecticut and Florida on all aspects of the reverse mortgage. In doing so, Regency Reverse commits to strictly adhere to the Standards of Conduct put forth by the National Reverse mortgage Lenders Association.


Code of Conduct

Members of the National Reverse Mortgage Lenders Association are mindful that the soundness, usefulness, prosperity, and future of our industry depends upon the honor and integrity of all persons engaged in the business. Each member of this association agrees to observe and maintain the following standards of conduct in dealing with the senior community and their families:

  1. Treat all clients with respect and dignity.
  2. Protect the client’s privacy and confidentiality and not distribute personal financial information to any third party without permission from the client.
  3. Encourage clients to discuss the loan transaction with family members and/or other trusted advisors.
  4. Inform clients at no charge about all of the member’s reverse mortgage programs and assist each client to determine the program most suitable for his or her needs.
  5. When estimating potential reverse mortgage benefits, clearly and accurately identify all costs.
  6. Take reasonable steps to check out the background and procedures of third parties before accepting referrals of business from them, and refuse to accept referrals from those that are found unacceptable. Members shall disclose to clients any third party with a financial interest in the reverse mortgage transaction.
  7. Not imply to a borrower that he or she is obligated to purchase any other product or service offered by the member or any other company in order to obtain a reverse mortgage.
  8. Pay all loan proceeds directly to the borrower, except to retire existing debt, pay a contractor from the borrower’s repair set-aside account, or pay property taxes or hazard insurance premiums from the borrower’s set-aside account for taxes and insurance.
  9. Employ individuals who have passed a background check and are found to be of good moral character.
  10. Report any suspected violations of the Code of Conduct to the National Reverse Mortgage Lenders Association, and cooperate with all their investigations.
  11. Make a good-faith effort to resolve concerns received from clients about a reverse mortgage transaction.
  12. In all of their loan origination arrangements, comply (with the advice of qualified counsel as appropriate) with all applicable regulatory requirements including: (i) provisions of the federal Real Estate Settlement Procedures Act barring referral fees; (ii) state mortgage regulatory provisions requiring licensing by loan originators, if applicable; and (iii) with respect to FHA-insured HECM reverse mortgage loans, FHA provisions requiring licensing and restricting employment arrangements.